I am satisfied with my purchase. The Tapeko store fulfills all the wishes of its customers, I recommend it. Efficient, fast and problem-free. Thank you very much.
Dive into serenity with this charming mural that captures a vibrant underwater world. Picture fish swimming gracefully, their soft hues blending seamlessly into tranquil waters. It's like bringing a piece of a peaceful aquarium right into your space. This mural's gentle colors create a calming vibe—perfect for those moments when life feels a bit too hectic. Imagine sipping tea and getting lost in the beauty of it all. It’s not just decor; it’s an experience! Whether it's in a cozy corner or a lively playroom, it’ll surely make anyone smile—no diving gear required!
Your order will be processed and prepared for dispatch within 2–5 days. Once shipped, you’ll receive an email with a tracking number to follow your package. All wallpapers are securely packed in durable cardboard boxes to ensure they arrive in perfect condition. Estimated delivery time is 3–7 business days, depending on the carrier.
Free shipping on orders over £50
Free shipping
Simple payments
PRODUCT QUESTIONS
ORDER DELIVERY
ORDER PAYMENT
WALLPAPERING
RETURN AND EXCHANGE
DESIGN AND VISUALIZATION
PROBLEMS WITH ORDERING
How to determine the size of the wall for an order?
To accurately measure your wall, follow the guidelines provided:
How to measure your walls
How will my order be prepared?
Your wallpaper will be prepared according to the dimensions you provided during the ordering process. The canvas will be divided into convenient sections, each up to 50 cm in width.
Is the wallpaper delivered in rolls?
We don't utilize mass production methods. Instead, we employ large format printing technology to produce the image specifically for your order, considering all your requirements. Consequently, your wallpaper will be delivered in neatly packaged rolls, ready for installation.
Is it non-woven wallpaper?
Yes, all our wallpapers have a non-woven backing. Economy and Standard include a thin vinyl layer for embossing, durability, and strength, while Self-Adhesive comes with a built-in adhesive layer for easy installation.
What is the vinyl coating?
The vinyl coating is a thin layer of PVC applied to a non-woven base. The presence of vinyl makes the wallpaper resistant to damage, allows for easy cleaning with a damp sponge, and gives the surface an embossed texture, resembling linen fabric.
Which material should I select?
The choice of material depends on the room where you plan to use the wallpaper. For kids’ rooms and bedrooms, Economy is recommended as it provides better air circulation. For bathrooms and kitchens, the Standard material is ideal due to its additional lacquer coating, which repels moisture, dirt, and is easy to clean. For other rooms, we suggest Economy or Standard as they offer a combination of durability and vibrant color saturation.
About materials
Can the wallpaper be washed?
Only Economy and Standard materials can be gently wiped with a slightly damp sponge. The Standard material, with its protective coating, can also tolerate mild detergent. For Economy material, we advise using a dry, soft cloth or sponge for gentle wiping. Wet cleaning products are not recommended.
Is the wallpaper surface matte or glossy?
The surface of our Economy wallpaper range is matte, while all other options have a satin finish.
Are the materials harmful to health?
All the materials we utilize are completely safe for human and pet health.
How can I track the progress of my order delivery?
You can track your order using the tracking number provided after your order is shipped. We will send this number to the email address you provided during checkout, and it will also be available in your account on our website. If you can’t find our email, please check your spam folder. Alternatively, you can reach out to us at info@tapeko.co.uk for assistance.
My order has not arrived yet, what should I do?
Typically, after placing an order on our website, it takes around 2-5 days for the order to be processed and dispatched for delivery. Once shipped, you will receive an email containing a tracking number, allowing you to monitor the progress of your order. Please consider the estimated delivery time provided by the carrier, which is usually 3-7 business days. If we have exceeded the processing and delivery timeframe for your order, please contact us at info@tapeko.co.uk.
Can I place an order if I'm outside the UK?
Certainly! We offer delivery to all countries worldwide. You are welcome to request delivery to any country.
Which delivery service will handle my order?
We work with leading and reliable international delivery companies to ensure your order arrives safely and on time. The specific carrier may vary depending on your location, but all our partners are trusted and reputable providers.
How much will shipping cost for my order?
Here are the shipping options available: - Standard: 3-7 working days. Shipping cost: £0, with an order of £50
What does standard shipping entail?
Standard shipping within the UK does not incur any additional charges and typically takes 3-7 business days.
How can I make payment for an order?
We provide the following payment options: - Credit/Debit Cards – Pay safely using your card details on our website. We do not store your card information for added security. - PayPal – Conveniently pay through your PayPal account. - Klarna – Split your payment into installments or pay later, depending on your location and Klarna’s terms.
Is cash on delivery available?
No, we currently do not offer cash on delivery as a payment method.
Are online payments on the website secure?
We ensure secure online transactions by using a protected internet connection and encrypting all payment processing. Your card details are not stored for additional security. For more information, please refer to our Privacy Policy.
Where should I enter the promo code?
The promo code should be entered during the checkout process in the shopping cart.
How can I obtain a promo code?
Subscribe to our newsletter on the website to receive exclusive promotional codes for placing an order.
Can I use multiple promo codes for a single order?
Only one promo code can be used per order during checkout.
Can the promo code discount be combined with other website discounts?
If there are ongoing promotions or discounts on the website, they can be combined with the use of a promotional code.
How many wallpaper rolls do I need?
We customize the wallpaper based on your measurements. Simply specify the size of the wall you wish to wallpaper when placing your order. We will then produce and send you wallpaper in the specified dimensions, divided into convenient strips up to 50 cm wide.
How much wallpaper paste do I need?
You can purchase wallpaper paste along with your wallpaper order on our website. We will calculate the required amount of paste based on the total area of your order. One pack of our paste covers approximately 10m2. If you prefer to buy paste from another store, you can calculate the necessary quantity based on your order area and the instructions provided with that specific paste.
How do I mix wallpaper paste?
Pour cold water into a bucket (see packaging for the amount of water to dilute). Start stirring the water to create a whirlpool effect. Only then, slowly pour the entire package of paste into the water while continuing to mix. Wait for 10 minutes, then mix again. Your paste is now ready to use. Note: If you choose to use glue from a different manufacturer, please follow the instructions on the package for preparation.
What type of paste do I need for wallpapering?
When purchasing our wallpapers, we recommend adding our specially designed paste to your order, which is ideal for applying our photo wallpapers. If you prefer to buy paste from another store, you will need vinyl wallpaper paste.
Is paste included in the order?
You have the option to purchase paste along with your wallpaper from our store. We will calculate the required quantity based on your wallpaper size.
How do I apply wallpaper paste?
Detailed wallpapering instructions will be included with your order. You can also find instructions on our website.
Should paste be applied to the wall or wallpaper?
Paste should only be applied to the wall.
How long does wallpaper take to dry?
In most cases, wallpaper will fully dry within 24 hours. However, in some instances, additional time may be required. This may occur when applying vinyl-coated non-woven wallpaper to a thick wall that does not allow for proper breathability.
Should the wallpaper be installed end to end or overlapped?
The installation method depends on the height of the wallpaper. For wallpapers up to 3.60 meters in height, they should be installed end to end. For wallpapers over 3.60 meters in height, they should be installed with an overlap, followed by cutting the joint on the wall.
What tools are required for wallpapering?
For the wallpapering process, you will need the following tools: - A bucket for mixing the wallpaper paste - A pen or pencil for marking the wall - A utility knife or a wallpaper cutter - A sponge or a pressure roller - A paint roller for applying the paste to the wall - A putty knife or a smoothing brush - A level for ensuring straight installation
What is the return and exchange policy?
Our return and exchange policy can be found on the designated page on our website - Return and Refund Policy. Please refer to that page for detailed information.
Am I allowed to exchange my order?
If you receive a defective or damaged item, you are eligible to exchange your order. In such cases, you must return the item to us, and we will provide you with new wallpapers at no additional cost to replace the defective ones. Important Note: Please thoroughly inspect the wallpaper upon receipt and prior to installation, as we are unable to exchange wallpapers that have already been applied to the wall. Additionally, please keep in mind that you have a 30-day window for returns.
I received a defective item. What should I do?
Within 30 days of receiving the wallpaper, you can exercise your right to exchange or return the item. To proceed with this, please contact us via email. Our manager will guide you through the necessary steps.
How can I request a refund?
If you have received a defective or damaged product, you can request a refund within 30 days of receiving the goods. To initiate a refund, please contact us via email - info@tapeko.co.uk. Our manager will provide you with instructions on how to proceed.
Which products are considered defective?
The following conditions are considered as defects: - Wallpapers with different colors on different tiles - Damaged or torn wallpaper - Incomplete orders - Receiving an image that you did not order
Is it possible to order wallpaper featuring my own photo?
Certainly! You can place an order for wallpaper featuring your own photo by sending us an email at info@tapeko.co.uk.
Can you modify the image, such as removing elements or changing colors?
Absolutely! Our designers can accommodate your specific requests, such as removing or adding elements to the image, changing colors, or adjusting saturation. Please reach out to us via email or include your preferences as a comment in your order.
I haven't received a confirmation of my order. What should I do?
If you haven't received an order confirmation, it may be due to a technical issue. Please send us an email at info@tapeko.co.uk, and our manager will provide you with the necessary confirmation of your order.
Can I modify or cancel my order?
You can modify or cancel your order as long as it has not yet been sent for printing. Typically, this occurs within a few hours after placing the order on our website. To make changes or cancel your order, please contact our email manager. It's important to notify us as soon as possible if you identify any errors in your order.
How can I track the status of my order?
We will send you email notifications regarding any updates or changes in the status of your order. Please ensure that you check your spam folder if you haven't received any emails from us. If you have any questions or concerns, feel free to email our manager, and they will assist you further.
How to place an order
1
Provide Your Dimensions
Measure your wall and let us know the exact height and width for a customized wallpaper.
2
Production and Delivery
Sit back as we produce your chosen wallpaper and deliver it to your doorstep.
3
Easy Installation, Instant Enjoyment
Follow our user-friendly hanging guide to effortlessly install your wall mural and transform your space into a dream haven.
Personalize your selection
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Preview Roll Layout
See a visual preview of how your wallpaper will be split into rolls (each roll is 50 cm wide). This helps you understand how the design will be applied to your wall.
Free shipping on orders over £50
Refunds within 30 days
Natural eco material
Safe shopping & Secure payments
1
Safe for health
Extra strong material
Free shipping
Simple payments
Personalize your selection
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