Can I Exchange My Order?
You can exchange your order if you receive a defective or damaged item.
In such a case, you must send the order back to us. We will produce and send you new wallpapers for free to replace the defective ones.
Attention: Please carefully inspect the wallpaper upon receipt and before sticking, as we will not be able to exchange wallpaper that has been pasted on the wall. Also, please remember that you have 14 days to return.
I Have Received a Defective Item. What Should I do?
Within 14 days after receiving the wallpaper, you can exercise your right to exchange or return. To do this, contact us by mail. Our manager will explain how to proceed in this case.
How to Make a Refund?
You can refund the money for the order within 14 days after receiving the goods in case you received a defective or damaged product.
To do this, please contact us by mail. Our manager will explain how to proceed in this case.
Which Product is Considered Defective
The following shall be considered defective:
- wallpapers that have different colors on different tiles;
- damaged or torn wallpaper;
- you have received an incomplete order;
- you received the image that you have not ordered.