How to determine the size of the wall for an order?

To accurately measure your wall, follow the guidelines provided:

How will my order be prepared?

Your wallpaper will be prepared according to the dimensions you provided during the ordering process. The canvas will be divided into convenient sections, each up to 50 cm in width.

Is the wallpaper delivered in rolls?

We don't utilize mass production methods. Instead, we employ large format printing technology to produce the image specifically for your order, considering all your requirements. Consequently, your wallpaper will be delivered in neatly packaged rolls, ready for installation.

Is it non-woven wallpaper?

Yes, all our wallpapers feature a non-woven backing, although the Vinyl and Vinyl Premium textures have a thin layer of vinyl coating that adds embossing, durability, and strength to the wallpaper.

What is the vinyl coating?

The vinyl coating is a thin layer of PVC applied to a non-woven base. The presence of vinyl makes the wallpaper resistant to damage, allows for easy cleaning with a damp sponge, and gives the surface an embossed texture, resembling linen fabric.

Which material should I select?

The choice of material depends on the room where you plan to use the wallpaper. For kids' rooms and bedrooms, the Economy material is recommended as it provides better air circulation. For bathrooms and kitchens, the Premium Vinyl is the ideal choice due to its additional lacquer coating, which repels moisture, dirt, and is easy to clean. For other rooms, we suggest Vinyl or Premium Vinyl as they offer a combination of high wear resistance and vibrant color saturation.

What is premium printing?

Premium printing ensures images with exceptional color reproduction and prevents color fading over time.

Can the wallpaper be washed?

Only Vinyl and Premium Vinyl materials can be gently wiped with a slightly damp sponge. The Premium Vinyl material, with its protective coating, can also tolerate mild detergent. For Economy material, we advise using a dry, soft cloth or sponge for gentle wiping. Wet cleaning products are not recommended.

Is the wallpaper surface matte or glossy?

The surface of our Economy wallpaper range is matte, while all other options have a satin finish.

Are the materials harmful to health?

All the materials we utilize are completely safe for human and pet health.

How can I track the progress of my order delivery?

To track the delivery status of your order, you can use the tracking number provided on the UPS website. We will send the tracking number to the email address you provided during the order placement. If you are unable to locate our emails, please check your spam folder. Alternatively, you can reach out to us at info@tapeko.co.uk for assistance.

My order has not arrived yet, what should I do?

Typically, after placing an order on our website, it takes around 2-5 days for the order to be processed and dispatched for delivery. Once shipped, you will receive an email containing a tracking number, allowing you to monitor the progress of your order on the UPS website. Please consider the estimated delivery time provided by the carrier, which is usually 3-7 business days. If we have exceeded the processing and delivery timeframe for your order, please contact us at info@tapeko.co.uk.

Can I place an order if I'm outside the UK?

Certainly! We offer delivery to all countries worldwide. You are welcome to request delivery to any country.

Which delivery service will handle my order?

For shipments within the UK and Europe, we utilize UPS as our delivery service provider.

How much will shipping cost for my order?

Here are the shipping options available:

  • UPS Standard: 3-7 working days. Shipping cost: £0, with an order of £50
What does standard shipping entail?

Standard shipping within the UK does not incur any additional charges and typically takes 3-7 business days.

How can I make payment for an order?

We provide the following payment options:

  • Stripe (Credit or debit card): You can securely pay for your order by entering your card details on our website. We do not store your card details for added safety.
  • PayPal: You can conveniently make payment through the PayPal system.
Is cash on delivery available?

No, we currently do not offer cash on delivery as a payment method.

Are online payments on the website secure?

We ensure secure online transactions by using a protected internet connection and encrypting all payment processing. Your card details are not stored for additional security. For more information, please refer to our Privacy Policy.

Where should I enter the promo code?

The promo code should be entered during the checkout process in the shopping cart.

How can I obtain a promo code?

Subscribe to our newsletter on the website to receive exclusive promotional codes for placing an order.

Can I use multiple promo codes for a single order?

Only one promo code can be used per order during checkout.

Can the promo code discount be combined with other website discounts?

If there are ongoing promotions or discounts on the website, they can be combined with the use of a promotional code.

How many wallpaper rolls do I need?

We customize the wallpaper based on your measurements. Simply specify the size of the wall you wish to wallpaper when placing your order. We will then produce and send you wallpaper in the specified dimensions, divided into convenient strips up to 50 cm wide.

How much wallpaper paste do I need?

You can purchase wallpaper paste along with your wallpaper order on our website. We will calculate the required amount of paste based on the total area of your order. One pack of our paste covers approximately 10m2. If you prefer to buy paste from another store, you can calculate the necessary quantity based on your order area and the instructions provided with that specific paste.

How do I mix wallpaper paste?

Pour cold water into a bucket at a ratio of 1.7 liters per package of paste. Start stirring the water to create a whirlpool effect. Only then, slowly pour the entire package of paste into the water while continuing to mix. Wait for 10 minutes, then mix again. Your paste is now ready to use. Note: If you choose to use glue from a different manufacturer, please follow the instructions on the package for preparation.

What type of paste do I need for wallpapering?

When purchasing our wallpapers, we recommend adding our specially designed paste to your order, which is ideal for applying our photo wallpapers. If you prefer to buy paste from another store, you will need non-woven wallpaper paste.

Is paste included in the order?

You have the option to purchase paste along with your wallpaper from our store. We will calculate the required quantity based on your wallpaper size.

How do I apply wallpaper paste?

Detailed wallpapering instructions will be included with your order. You can also find instructions on our website.

Should paste be applied to the wall or wallpaper?

Paste should only be applied to the wall.

How long does wallpaper take to dry?

In most cases, wallpaper will fully dry within 24 hours. However, in some instances, additional time may be required. This may occur when applying vinyl-coated non-woven wallpaper to a thick wall that does not allow for proper breathability.

Should the wallpaper be installed end to end or overlapped?

The installation method depends on the height of the wallpaper. For wallpapers up to 3.60 meters in height, they should be installed end to end. For wallpapers over 3.60 meters in height, they should be installed with an overlap, followed by cutting the joint on the wall.

What tools are required for wallpapering?

For the wallpapering process, you will need the following tools:

  • A bucket for mixing the wallpaper paste
  • A pen or pencil for marking the wall
  • A utility knife or a wallpaper cutter
  • A sponge or a pressure roller
  • A paint roller for applying the paste to the wall
  • A putty knife or a smoothing brush
  • A level for ensuring straight installation
What is the return and exchange policy?

Our return and exchange policy can be found on the designated page on our website - Return and Refund Policy. Please refer to that page for detailed information.

Am I allowed to exchange my order?

If you receive a defective or damaged item, you are eligible to exchange your order. In such cases, you must return the item to us, and we will provide you with new wallpapers at no additional cost to replace the defective ones. Important Note: Please thoroughly inspect the wallpaper upon receipt and prior to installation, as we are unable to exchange wallpapers that have already been applied to the wall. Additionally, please keep in mind that you have a 14-day window for returns.

I received a defective item. What should I do?

Within 14 days of receiving the wallpaper, you can exercise your right to exchange or return the item. To proceed with this, please contact us via email. Our manager will guide you through the necessary steps.

How can I request a refund?

If you have received a defective or damaged product, you can request a refund within 14 days of receiving the goods. To initiate a refund, please contact us via email - info@tapeko.co.uk. Our manager will provide you with instructions on how to proceed.

Which products are considered defective?

The following conditions are considered as defects:

  • Wallpapers with different colors on different tiles
  • Damaged or torn wallpaper
  • Incomplete orders
  • Receiving an image that you did not order
Is it possible to order wallpaper featuring my own photo?

Certainly! You can place an order for wallpaper featuring your own photo by sending us an email at info@tapeko.co.uk.

Can you modify the image, such as removing elements or changing colors?

Absolutely! Our designers can accommodate your specific requests, such as removing or adding elements to the image, changing colors, or adjusting saturation. Please reach out to us via email or include your preferences as a comment in your order.

How can I obtain a free visualization of my interior?

To receive a free visualization of your interior, please follow these steps:

  1. Select the wallpaper design that you like.
  2. Fill out the visualization form available in the "Visualization in the interior" tab.
  3. Provide a photo of the room where you intend to place the wallpaper.

We will then create a visualization of how the chosen wallpaper would appear in your room, allowing you to visualize the final result.

I haven't received a confirmation of my order. What should I do?

If you haven't received an order confirmation, it may be due to a technical issue. Please send us an email at info@tapeko.co.uk, and our manager will provide you with the necessary confirmation of your order.

Can I modify or cancel my order?

You can modify or cancel your order as long as it has not yet been sent for printing. Typically, this occurs within a few hours after placing the order on our website. To make changes or cancel your order, please contact our email manager. It's important to notify us as soon as possible if you identify any errors in your order.

How can I track the status of my order?

We will send you email notifications regarding any updates or changes in the status of your order. Please ensure that you check your spam folder if you haven't received any emails from us. If you have any questions or concerns, feel free to email our manager, and they will assist you further.