Frequently asked questions
Here you find the answers to the questions we hear most: about ordering, delivery and payment. Click a question to see its answer.
Delivery
Where is my parcel?
As soon as your order is on its way, you receive an email with the tracking number. Enter it on the website of the carrier to see the status of the delivery.
How long does it take before my order arrives?
We print every mural just for you: production takes 1–3 working days, delivery 3–7 working days.
Who delivers my order?
Your parcel is delivered by a courier. You find the name of the carrier and the tracking number in the email about the dispatch.
Payment
How can I pay?
You pay with iDEAL, your payment card, PayPal, Apple Pay, Google Pay or Klarna, or with a regular bank transfer.
Is paying online safe?
Yes, payments are processed by a payment provider over an encrypted connection; we do not store any card details.
Where do I enter my promo code?
You enter your promo code in the bag, before you go to checkout.
Wall murals
Do I need to calculate the number of rolls?
No. Enter the width and the height of your wall and we print your mural to size. It arrives in panels that you hang side by side.
Can I choose which part of the design is printed?
Yes. Once you have entered the size of your wall, move the crop over the design until the part you love is in view. We print exactly that crop for you.
Will the colours look exactly like my screen?
Every screen shows colours a little differently, and the light in your room plays its part too. The colours on your wall may therefore differ slightly from what you see on your screen.
How do I clean it?
Remove dust with a soft, dry cloth. Do not use abrasive or harsh cleaning products: they can damage the print.
What if I am not happy with my order?
Contact our customer service and include your order number: we will look for a solution together with you. You can return your order within 30 days of receiving it.